How do I share something difficult with my colleague?
As part of our month-long focus on the IB learner profile attribute of ‘Communicator,’ we invited Educational Consultant, Jennifer Abrams, to our school for three days of learning with parents, teachers, and guests from other schools in the AASSA region. To re-cap our time together, Jennifer has shared this post - a version of which first appeared in eSchool News. You can also learn more about her and her workshops at
Here are some strategies for sharing your feelings or concerns in a professional manner.
Something happened. Your colleague said something you found a bit harsh or inappropriate. Something inaccurate or uncalled for. She said it to you. Or to a student. Gulp.
You froze. It was an “ouch” moment. Now what? Do you run out into the parking lot and gossip about your colleague? Do you call your spouse or partner to complain? Or, do you figure out a humane and growth-producing way to share your feelings or concerns with your colleague?
I wrote Having Hard Conversations and Hard Conversations Unpacked: the Whos, the Whens and the What Ifs because I saw actions that were educationally unsound, physically unsafe, and emotionally damaging to educators and to students and I didn’t have the skillset to approach the individual in a way I felt, as appropriate. That wasn’t all right for me.
I needed some strategies.
There are many tools and tips for planning and scripting challenging conversations. Some take more time than others. Let’s say, however, that something happened in a meeting, in a walkthrough, or in a hallway and you would like to address the behavior in the short term, within 24 hours, and you don’t have a lot of time to plan. What might you say that would be assertive but not overwhelming? Clear, but not too aggressive? Here are a couple of short scripts you might consider.
“I noticed… I am beginning to think… Can you see that too?”
This script shares with the individual that you noticed a behavior or action and your brain drew a conclusion and interpreted it in a certain way. You want them to know how you saw things. It stays on “your side of the net,” so to speak, but does articulate your interpretation of the experience without being accusatory in tone and jumping “over the net” to assume motivation.
A couple of examples: “Mark, I noticed you said, ‘What do you want?’ in a pretty loud volume when the student came to see you at your desk. If I were that student I might feel a bit intimidated about coming to ask you a question if I got that response. Did you sense that she was a bit shy in responding to you? What’s your take on what happened?”
“Jessica, when you said, ‘The teachers at the secondary level are always doing things like that,’ I felt disrespected because that was a generalization about all of us that I feel is untrue. Can you see why we could be hurt by your comment?”
“When you did… I felt… It’d be helpful if…”
This “I message” statement is taught to students in elementary school and we assume children should know how to express their feelings in a mature manner through this set of sentence stems. I see adults in schools needing to use this set of stems as well!
I was not my best adult self at a meeting a while back and my colleague, Melissa, came up to me a day later (while I was alone) and said, “I am sorry I didn’t have the information you wanted for the meeting, but when you rolled your eyes and made a face, I felt disrespected. Could you please be mindful of your body language?”
I was embarrassed when Melissa shared her feelings with me, but I knew I needed to grow up and be my best adult self and she was in the right. Her short, hard conversation with me was humane and appropriate. Educators need tools to have these hard conversations and we need to be mature enough to hear those who share these comments as well.
Adults in schools are modeling for students on how to be civil and mature with our words. Scripting before we speak helps us self-regulate and be more caring while we hold each other accountable to do what is best for students and for our schools.
A version of this post was originally published as the eighth in a new column Jennifer writes for eSchool News. In her column on ‘Personal Development’, Jennifer focuses on tangible takeaways, tools, and teachings that all those working in schools can use to develop their leadership.